- Parent Management:
• Ensure smooth handling of parent inquiries across centres.
• Build and maintain strong relationships with parents to enhance trust and engagement.
• Regularly collect and analyse feedback from parents to improve services and satisfaction levels.
• Promptly address and resolve parent grievances and queries, ensuring a seamless customer experience. - Initial Parent Interaction for Conversion:
• Lead initial interactions with parents to communicate the benefits and value of Mom’s Belief programs.
• Drive the conversion of inquiries into enrolment’s through consultative discussions . - Child Goal Planning & Journey Management:
• Collaborate with therapists to create individualized and measurable goal plans for each child.
• Oversee the implementation of these plans to ensure every child’s journey is seamless and result-oriented.
• Review child progress periodically with therapists and parents, addressing concerns proactively. - Therapist Coordination & Alignment:
• Ensure consistent alignment with therapists to deliver optimal outcomes.
• Conduct performance reviews, provide feedback, and address any therapist challenges.
• Plan regular capacity-building sessions to enhance therapist skills and knowledge. - P&L Accountability:
• Drive overall profitability of the assigned centers by meeting revenue and expense targets.
• Set and achieve enrollment targets in line with organizational goals.
• Monitor financial performance, manage budgets, and take corrective actions to maintain profitability. - Operational Excellence:
• Oversee the smooth functioning of operations at all centers in the zone.
• Implement and uphold standard operating procedures (SOPs) to ensure consistent service delivery.
• Optimize resource utilization and efficiency across centers to achieve operational objectives. - Team Leadership & Development:
• Lead, mentor, and manage centre teams, fostering collaboration and high performance.
• Drive employee engagement
• Ensure alignment of centre staff with organisational objectives and core values. - Qualifications:
• Bachelor’s or master’s degree in OT, Psychology, Speech, or a related field.
• Minimum 7 years of experience in operations or center management, preferably in the healthcare or therapy sector.
• Strong interpersonal and communication skills.
• Business Acumen. - Key Competencies:
• Leadership and team management.
• Strategic thinking and decision-making.
• Empathy and a customer-centric approach.
• Ability to multitask and manage operations across multiple locations. - Work Environment:
• Regular travel to different centers within the assigned zone.
• Interaction with diverse teams, including therapists, parents, and operational staff.
• Dynamic and fast-paced, focused on delivering high-quality outcomes.
- 9:30 am - 6:30 pm - Mon - Sat
- +91-9015500061
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